Frequently Asked Questions
Everything you need to know about shopping at Annies Hallmark and Gretchens Hallmark.
How long will it take for my home decor and gift items to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for Hallmark Keepsake Ornaments and collectibles?
We accept returns on most items within 30 days of purchase, provided they are in their original, unopened packaging. Please note that seasonal items may have specific return window restrictions.
Do you offer Ship-to-Store services for online orders?
Yes, you can choose to pick up your online order at any of our Annies Hallmark or Gretchens Hallmark physical locations to save on shipping costs.
How do you ensure fragile items like figurines and glassware arrive safely?
We take great care in packaging. All fragile home goods are wrapped in professional-grade bubble wrap and secured in heavy-duty boxes to prevent damage during transit.
Can I use Hallmark Gold Crown Rewards on your website?
Currently, Hallmark Gold Crown Rewards can be earned and redeemed at our physical store locations. Please contact our support team for assistance with specific reward integration for online purchases.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and Apple Pay for a secure checkout experience.