Returns & Exchanges

At Annies Hallmark and Gretchens Hallmark, we want you to love your home decor and gifts; if you are not completely satisfied, you may return eligible items within 30 days of purchase. Please ensure all items are in their original packaging with tags attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or through our online portal with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Pack Securely

  Carefully place the items in their original packaging, ensuring fragile home accents are well-protected to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return label to your package and drop it off at any authorized shipping location or carrier facility.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.